App FAQs

Download the Prudential RideLondon app to track riders in the 100, 46 and 19-mile events

App FAQs

Introducing the new Prudential RideLondon app 

Friends and family can track riders in the Prudential RideLondon-Surrey 19, 46 and 100 using the Prudential RideLondon app.

iPhone    Android  

Timing information is collected as riders pass checkpoints along the routes and their average speed is used to predict when they will reach subsequent checkpoints and an overall finish time. To track riders, simply search and add participants in the Tracking section of the app. 

For more accurate timing and location data, and to allow friends and family to monitor your progress more closely, riders should set up GPS tracking via the My GPS section of the app before Ride Day. Using GPS tracking makes it even easier for friends and family to support riders on the route and meet them afterwards.

Riders can also use the app to locate Drinks Stations, Hubs, Festival Zones and more. So, whether you're a first-time rider or spectator, or a veteran of the sportive, the app will give you everything you need for the best possible experience on Ride Day.

The app can only work if the rider has enabled mobile data and has sufficient mobile network coverage. Riders should be aware that continued use of GPS running in the background can decrease battery life. We recommend riders have a fully charged battery at the start of the ride.

Please note: You must download the 2019 edition of the Prudential RideLondon app to track riders. Previous versions of the app will not track this year's sportives.

FAQs

How do I download the Prudential RideLondon app?   
The Prudential RideLondon app is available from the iOS and Android app stores. Select the app store on your phone and search for ‘Prudential RideLondon’.

How much does the Prudential RideLondon app cost?
The app is free.

Do my friends and family have to download the Prudential RideLondon app to track my progress?
No. Your friends and family don’t have to download the app, they can track your progress on our website. However, if they want to use their phones to track you, the app will provide a better user experience.  

What information are people able to see?
When not using the app, your position on the tracking page is only predicted based on when you cross a timing point. Using the My GPS feature on the app allows GPS to track your location more accurately. 

Riders using GPS tracking are indicated by a small satellite icon on the website’s timing pages.

Who can see my information?
Your information is available to anyone who uses the website or the app.

How do I find out my GPS ID?
Your GPS ID will be sent to you by email. You need it to activate the GPS function within the app. If you do not receive the email, you should contact the Prudential RideLondon helpdesk on 020 7902 0212 or helpdesk@ridelondon.co.uk . The helpdesk is open Monday to Friday 09:00-17:00.

Please note: If you are part of a tandem, only one rider will receive a GPS ID. Please do not attempt to both use the ‘My GPS’ tracking feature.