App FAQs

App FAQs

Introducing the new Prudential RideLondon app 

Friends and family can track riders in the Prudential RideLondon-Surrey 19, 46 and 100 using the Prudential RideLondon app.

  

Timing information is collected as riders pass checkpoints along the routes and their average speed is used to predict when they will reach subsequent checkpoints and an overall finish time. To track riders, simply search and add participants to your Favourites in the app. 

For more accurate timing and location data, and to allow friends and family to monitor your progress more closely, riders should set up GPS tracking via the My Ride section of the app before Ride Day. Using GPS tracking makes it even easier for friends and family to support riders on the route and meet them afterwards.

Riders can also use the app to locate Drinks Stations, Hubs, Festival Zones and more. So, whether you're a first-time rider or spectator, or a veteran of the sportive, the app will give you everything you need for the best possible experience on Ride Day.

The app can only work if the rider has enabled mobile data and has sufficient mobile network coverage. Riders should be aware that continued use of GPS running in the background can decrease battery life. We recommend riders have a fully charged battery at the start of the ride.

Please note: You must download the 2018 edition of the Prudential RideLondon app to track riders. Previous versions of the app will not track this year's sportives.

FAQs

How do I download the Prudential RideLondon app?   
The Prudential RideLondon app is available from the iOS and Android app stores. Select the app store on your phone and search for ‘Prudential RideLondon’.

How much does the Prudential RideLondon app cost?
The app is free.

Do my friends and family have to download the Prudential RideLondon app to track my progress?
No. Your friends and family don’t have to download the app, they can track your progress online at the website. However, if they want to use their phones to track you then they will have a better user experience by downloading the app.  

What information are people able to see?
When not using the app, or if your GPS setting is set to private, your position on the public tracking page is only predicted based on when you cross a timing point. When using the My Ride feature, the GPS tracking means your location can be viewed more accurately. 

Riders using GPS tracking are indicated by a small satellite icon on the website’s timing pages.

Who can see my information?
Your information is available to anyone who uses the website or the app. However, if you do not want your GPS position to be publicly viewable and you are using the ‘My Ride’ feature, set your GPS setting to private in the ‘Settings’ section of the app.

You can still share you GPS position with family and friends even with the GPS setting set to private by sharing your unique tracking link with them.

How do I find out My Ride ID?
Your My Ride ID will be sent to you by email on Wednesday 25 July. You need it to activate the GPS function within the app. If you do not receive the email, you should contact the Prudential RideLondon helpdesk on 020 7902 0212 or helpdesk@ridelondon.co.uk. The helpdesk is open Monday to Friday 09:00-17:00.

Please note: riders in the Peloton Relay will not receive a My Ride ID and if you are part of a tandem, only one rider will have received a My Ride ID. Please do not attempt to both use the ‘My Ride’ tracking feature.